Frequently Asked Urban Questions

Here are a few of those questions that all our customers wonder, or always ask!

FAQ #1: What is your return policy?

You can return or exchange any unworn, unwashed or defective merchandise. Returns made within 30 days of the shipping date will be refunded to the original form of payment.

FAQ #2: How do you place a web order?

When you see an item you like, click on "Add to Bag" and continue shopping until you are ready to complete your purchase. Then, click on the Shopping Bag, located at the top right section of the screen. Click "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Place Your Order" to finish.

Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it.

FAQ #3: What time does Urban Outfitters close?

Urban Outfitters is open Monday-Thursday from 9 a.m.-8 p.m., Friday-Saturday from 9 a.m.- 9 p.m., and on Sundays from 10 a.m.- 7 p.m.

FAQ #4: How long does it take for Urban Outfitters to ship out orders?

Most orders will ship out within a day of ordering. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, urbanoutfitters.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

You will be charged when your order has shipped. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges. Orders are subject to verification and approval before shipping.

FAQ #5: Where is Urban Outfitters in Charleston located?

Urban Outfitters is located at 371 King Street in Charleston, South Carolina.

FAQ #6: Is there a number that customers can call for service?

Yes, to reach Urban Outfitters located in Charleston, you may contact us at (843) 720-5293. 

FAQ #7: What was the building on King Street before it became Urban Outfitters?

The building now known as Urban Outfitters was once a theatre; Garden Theatre.

FAQ #8: When are you all accepting applications?

Urban Outfitters is always open to taking applications. We usually look for new hires 

during the spring/summer and seasonal hires during the fall/winter.